A question about an order, a product or delivery? We are here to help. Here is how to get an answer quickly.
An order in progress
After your purchase, you receive a confirmation email. As soon as your parcel ships, we email you the tracking number when it is available. For any question about an order, write to us with your order number (it starts with #).
A problem with a product
Item damaged, faulty or different from what you ordered? Send us your order number and one or more photos of the item and its packaging. We will reply with a suitable solution.
A question about delivery
We deliver to Switzerland, the European Union, the United Kingdom, Norway, Iceland, the United States and Canada. In Switzerland, estimated delivery time is 7 to 14 days. All the details are on the Shipping page.
A return or refund
The conditions and steps are explained on the Returns and refunds page.
A general question
Have a look at our FAQ first: you will find answers to the most common questions.
Contact us
By email: contact@snowen.ch
Or via the form on the Contact page.
For faster handling, always include your order number, your name and the email address used for the purchase. We reply by email.